IT Help Desk Technician Hybrid Job at M3 Networks, Southlake, TX

c0lSZVZnT043aDVIclQ2ZUs5UDNIcEMrL3c9PQ==
  • M3 Networks
  • Southlake, TX

Job Description

Helpdesk Technician 1 85% Work from Home - 15% Onsite Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" What this role will entail: Serve as first point of contact for customers seeking technical support over the phone or email Perform remote troubleshooting Walk the customer through the troubleshooting process Follow up and update ticket status with customer information Identity and suggest possible improvement on procedures What we need from you: Be a good listener Driven to succeed at work and contribute to the big picture Diligent with note taking Passionate about customer service CompTia A+ and Network+ certifications are a plus! A little about M3 Networks: Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth. We protect and grow small businesses with best in class IT Support as proven by our 300+ 5-Star Google reviews. We care for our employees and clients in a big way. Our total compensation and benefits for this role includes: Salary is based on experience, drive and the value you can bring to the company: and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year We match 3% of your contributions to IRA or 401K - More than 14+ days of paid time off AND two weeks vacation Company provided gear Our hiring process: Submit your application Zoom interview (20 minutes) Technical assessment (30 minutes to 1 hour) In person interview (1 hour) If everything goes well and there is a fit then its time to make an offer! M3 Networks

Job Tags

Remote job,

Similar Jobs

PayPal

Internal investigator Job at PayPal

 ...our communities. Job Description Summary: As an Internal Investigator, you will be joining PayPals Global Financial Crimes and Consumer...  ...and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin,... 

Dumpsters.com

Inside Sales Representative Job at Dumpsters.com

 ...Deliver exceptional customer service to our existing customer base. Efficient Operations : Utilize our enterprise-level and proprietary systems to perform your job efficiently and effectively. What Were Looking For: High Achievers : Self-motivated individuals... 

City of Kalamazoo Public Safety

Public Safety Officer Job at City of Kalamazoo Public Safety

 ...PUBLIC SAFETY OFFICER *Career/Life Balance* (work 14 days in 28-day rotation with 2 weekends off per month) Lateral transfers: Certified/Certifiable Officers Or Certified full-time FF I & II/MFR Starting wage will vary depending on training/... 

Stealth Recruiting Services

Pharmacy Manager Job at Stealth Recruiting Services

 ...Job Description Job Summary The Pharmacy Clinical Manager is responsible for designing, implementing and managing the pharmacy clinical programs. This includes formulary management, policy and procedure development and education across the healthcare spectrum. The... 

Destinee Travel

Customer Service Agent - Work From Home Job at Destinee Travel

Full-service agency serving clients nationwide. Specializing in upscale tours and vacation packages from hundreds of different vendors! We are hiring talented and non-experienced agents to join our team. If your excited to be a part of a growing company where you ...