Job Summary: As a UX Researcher, you will play a pivotal role in understanding user behavior, needs, and preferences. You will leverage your research expertise to inform and guide the design process, creating user-centered solutions that drive our products' success. In addition to user research, this role may involve secondary responsibilities in product design to enhance user experiences. Key Responsibilities: Create holistic research plans for one or more products to inform product design and development decisions, with a focus on nimble execution and swift results presentation to align with our agile teams. Conduct user research activities, including user interviews, journey mapping, surveys, usability testing, and ethnographic studies to gain insights into user behavior and preferences. Develop screeners for these activities as needed and coordinate with recruiting vendors. Work with our UX analysts to analyze and interpret data to identify user pain points, needs, and opportunities for improvement. Evaluate and maintain detailed user personas that inform product design and development decisions. Plan, conduct, and analyze usability testing sessions to evaluate the effectiveness of product prototypes and designs. Participate in the development of A/B testing strategy and execution. Collaborate with the product design team to create wireframes, prototypes, and design concepts that are informed by user research findings. Work closely with product managers, marketing, developers, and other stakeholders to ensure alignment between user research, product development, and marketing. Maintain comprehensive repository of research findings. Qualifications: Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, or a related field. Proven experience in UX research, with a strong portfolio showcasing relevant research projects. Proficiency in research tools such as dScout, UserTesting.com, Maze, Optimal Workshop, Full Story, Qualtrics, Quantum Metric, etc. Proficiency in evaluative, validation, and generative research methodologies. Familiarity with analytics tools such as Adobe Experience Manager. Familiarity with UX design tools (Figma). Experience with accessibility and inclusive design practices and testing. Strong communication and presentation skills. Ability to work collaboratively in cross-functional teams. Attention to detail and a passion for delivering exceptional user experiences. Experience with retail, logistics, or supply chain domains. Strong experience in product/UX design and willingness to periodically take on design activities as needed. Proficiency in Figma. Experience developing and maintaining research panels. Knowledge of interaction design principles. Skill/Experience/Education Mandatory Skills - Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, or a related field. - Proven experience in UX research, with a strong portfolio showcasing relevant research projects. - Proficiency in research tools such as dScout, UserTesting.com, Maze, Optimal Workshop, Full Story, Qualtrics, Quantum Metric, etc. - Proficiency in both evaluative, validation, and generative research methodologies. - Familiarity with analytics tools such as Adobe Experience Manager. - Familiarity with UX design tools (Figma). - Experience with accessibility and inclusive design practices and testing. - Strong communication and presentation skills. - Ability to work collaboratively in cross-functional teams. - Attention to detail and a passion for delivering exceptional user experiences. Experience with retail, logistics, or supply chain domains. - Strong experience in product/UX design and willingness to periodically take on design activities as needed. - Proficiency in Figma. - Experience developing and maintaining research panels. - Knowledge of interaction design principles. RIT Solutions, Inc.
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