Job Description

Summary

This position is located in the Bureau of Consular Affairs, Passport Services Office, Boston, MA.

As a Supervisory Passport Specialist, you will provide operational and administrative supervision to subordinates on adjudicative and program issues such as: passport acceptance procedures; fraud prevention and customer service program work; evaluating documentary evidence; adjudicating claims of U.S. citizenship based on laws and judicial decisions; fraud indicators; and fraud case development.

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Overview

* Accepting applications

* Open & closing dates

12/27/2024 to 01/10/2025

* Salary

$98,240 - $127,707 per year

* Pay scale & grade

GS 12

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Location

1 vacancy in the following location:

* Boston, MA

* Remote job

No

* Telework eligible

Yes-as determined by the agency policy.

* Travel Required

Not required

* Relocation expenses reimbursed

Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy.

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

12

* Job family (Series)

* 0967 Passport And Visa Examining

* Supervisory status

Yes

* Security clearance

Secret

* Drug test

Yes

* Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

* Trust determination process

* National security

* Credentialing

* Suitability/Fitness

* Financial disclosure

No

* Bargaining unit status

No

* Announcement number

ST12628492-25JR-HRC0928843

* Control number

825871400

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This job is open to

* Federal employees - Competitive service

Current or former competitive service federal employees.

* Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

* Veterans

* Individuals with disabilities

* Military spouses

* Special authorities

Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

* Peace Corps & AmeriCorps Vista

* Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

* Land and base management

Certain current or former term or temporary federal employees of a land or base management agency.

Clarification from the agency

You may apply if you are a Status Candidate (Merit Promotion, VEOA, Land Management Eligible, FSA perm county employee) and/or a Non-Competitive Hiring Authority Eligible (VRA, 30% Disabled Veteran, Certain Military Spouse, Schedule A, Certain Peace Corps/VISTA Employee/Volunteer, Certain Former Overseas Employee, Foreign Service Employee, CTAP/ICTAP, Interchange Agreement Employee, or you are employed under a Miscellaneous Authority not regulated by the U.S. Office of Personnel Management.)

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Duties

* Plan, schedule, and prioritize the work of subordinate staff and adjusts assignments as needed.

* Participate with the Agency or Center management to identify training needs and experience opportunities to improve the performance levels of employees and enhance their abilities to achieve the highest possible potential.

* Collaborate with officials regarding citizenship or passport eligibility cases which require reviews of passport files, interpretations of foreign laws, or researching laws, regulations, precedents governing the issuance or denial of passports.

* Help operate and update Customer Service Managers databases and updating office contact information.

* Assist in the development and delivery of fraud training for staff and work with the Fraud Program Manager to provide additional fraud prevention training if the review of subordinates' work indicates the need.

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Requirements

Conditions of Employment

* U.S. Citizenship is required.

* Incumbent will be subject to random drug testing.

* Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience for the grade level to which you are applying:

Specialized Experience: Must have at least one full-time year (52 weeks) of specialized experience equivalent to the GS-11 grade level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL of the following duties:

* Supervising a team of subordinates by distributing work and reviewing for quality;

* Conducting training to improve the performance level of staff; and

* Providing customer service to members of the public by providing accurate information in response to technical questions.

(This experience must be reflected in your resume.)

There is no education substitute for specialized experience at the GS-12 level.

Your resume must CLEARLY demonstrate this experience. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume must support your application responses.

Experience refers to paid and unpaid experience, including volunteer work performed through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

If eligible, remote agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative remote worksite. Employee participation is at the discretion of the supervisor.

A recruitment incentive may be authorized.

The Career Transition Assistance Plan (CTAP) / Interagency Career Transition Assistance Plan (ICTAP) provides eligible surplus and/or displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a surplus or displaced employee eligible for CTAP/ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP/ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and have a final assessment score of 85 or better. You must provide proof of eligibility with your application. Such proof may include a copy of your written notification of CTAP/ICTAP eligibility or a copy of your separation personnel action form. For additional information about CTAP/ICTAP eligibility click here.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, non-career SES, or Presidential appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

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* Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement closes, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Applicants who meet the minimum qualification requirements, as described in the "Qualifications" section of this announcement, will be assigned a score between 70 and 100. The assessment is used to measure the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:

* Customer Service

* Managing Human Resources

* Partnering

* Teaching Others

* Technical Competence

Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview.

Agency Career and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority.

To preview the Application Questionnaire, click

Carefully read and follow the instructions outlined in this announcement. Errors or omissions may affect your eligibility to be considered for this announcement and/or qualifications for the position. Failure to submit a complete Application Package may result in an ineligible rating.

* Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

* Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

All required documents listed below must be submitted electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. Our office cannot be responsible for incompatible software, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

You must submit a complete Application Package including:

* Resume showing relevant work/volunteer experience, education and training. Include the following for each position: Company or agency name, Start and end dates (from month/year to month/year), total hours worked per week, position title, duties performed, and if the position is/was Federal, include the pay plan-series-grade level. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.

* A complete Assessment Questionnaire.

* Other Supporting Documents, if applicable to you:

* Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible Department of State employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s without this information will not be accepted.

* Performance appraisal, strongly encouraged for current eligible Department of State employees. Submit a copy of your most recent (i.e., within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal. If a performance appraisal is not available, you and/or your supervisor may provide a statement explaining the reason. Include your servicing HR Office contact information (name, email address, phone number).

* Note: To receive a promotion, the employee's most recent performance rating must be "fully successful" or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.

* Non-competitive hiring authority eligibility documentation, if applicable. If you are a current eligible Department of State employee applying under a non-competitive hiring authority, you must submit proof of non-competitive eligibility with your application. For information related to Schedule A hiring authority for individuals with disabilities visit OPM's hiring information site.

* Veterans' Documentation:

* To claim 5-point preference, submit a copy of your DD-214 Certificate of Release or Discharge from Active Duty.

* To claim 10-point preference, submit all required documentation outlined on the SF-15 (Application for 10-Point Veteran Preference) to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs, etc.). If we cannot verify your 10-point preference claim, your application will be reviewed for 5-point preference.

* To claim 10-point derived preference (i.e., spouses, widows, widowers or mothers of veterans), submit a completed SF-15 and all required documentation listed on the SF-15 to support your claim.

* To claim 0-point Sole Survivorship preference, submit a copy of your DD-214 or another form of official documentation showing that your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.

* For all preference claims:

* DD-214 Member 4 copies are preferred and must show the dates of service, type of discharge, and any qualifying service campaign medals.

* Active Duty Service Members: If you are currently on active duty and applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement.

* For more information on veterans' preference and special hiring authorities for veterans click here

* CTAP/CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.). Visit our agency's ICTAP and CTAP eligibility information sites for more information and required application documentation.

* How to Apply

Please read the entire announcement and all instructions before you begin your application. To apply for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the Required Documents section. You must submit a complete Application Package by 11:59 PM (ET) on the closing date to be considered. The application process is as follows:

STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.

STEP 3: Complete the online assessment questions.

STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.

STEP 5: Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.

To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency's Civil Service selection process site.

To verify your application is complete: Log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To see your application and job status: After you apply for the job, return to your USAJOBS account where you can check your application status by clicking the Track this application link. Your application status page is where you can view your application status and review your notifications sent by the hiring agency regarding your application. USAJOBS shows the job status on your Dashboard.

It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume, veteran's documentation, completed assessment, and SF-50's) is received and accurate. Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload by the closing date of this announcement.

NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. You must verify that uploaded documents from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Applicants may combine all like required documents (e.g. SF-50s or veteran docs) into one or more files and scan for uploading into the application. Each file must not exceed 5MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.

If you are unable to apply online or need to fax a document you do not have in electronic form, please contact Midwest Services Branch. You must submit a complete application by the close of the announcement.

Agency contact information

Midwest Services Branch

Phone 816-426-5706 Email [email protected]

Learn more about this agency

Next steps

After all application packages are received, we will review applications and evaluate applicants' qualifications. Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position as described in the "How You Will Be Evaluated" section. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS to check your application status.

Your application status will be updated up to four times during the following hiring phases:

* After applications are received.

* After applications are assessed to determine qualifications.

* After candidates are referred to the hiring manager.

* After a selection is made.

For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.

Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions (series and grade) in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.

* Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries

* Equal Employment Opportunity (EEO) Policy

* Financial suitability

* New employee probationary period

* Privacy Act

* Reasonable accommodation policy

* Selective Service

* Signature and false statements

* Social security number request

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Required Documents

All required documents listed below must be submitted electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. Our office cannot be responsible for incompatible software, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

You must submit a complete Application Package including:

* Resume showing relevant work/volunteer experience, education and training. Include the following for each position: Company or agency name, Start and end dates (from month/year to month/year), total hours worked per week, position title, duties performed, and if the position is/was Federal, include the pay plan-series-grade level. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.

* A complete Assessment Questionnaire.

* Other Supporting Documents, if applicable to you:

* Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible Department of State employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s without this information will not be accepted.

* Performance appraisal, strongly encouraged for current eligible Department of State employees. Submit a copy of your most recent (i.e., within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal. If a performance appraisal is not available, you and/or your supervisor may provide a statement explaining the reason. Include your servicing HR Office contact information (name, email address, phone number).

* Note: To receive a promotion, the employee's most recent performance rating must be "fully successful" or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.

* Non-competitive hiring authority eligibility documentation, if applicable. If you are a current eligible Department of State employee applying under a non-competitive hiring authority, you must submit proof of non-competitive eligibility with your application. For information related to Schedule A hiring authority for individuals with disabilities visit OPM's hiring information site.

* Veterans' Documentation:

* To claim 5-point preference, submit a copy of your DD-214 Certificate of Release or Discharge from Active Duty.

* To claim 10-point preference, submit all required documentation outlined on the SF-15 (Application for 10-Point Veteran Preference) to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs, etc.). If we cannot verify your 10-point preference claim, your application will be reviewed for 5-point preference.

* To claim 10-point derived preference (i.e., spouses, widows, widowers or mothers of veterans), submit a completed SF-15 and all required documentation listed on the SF-15 to support your claim.

* To claim 0-point Sole Survivorship preference, submit a copy of your DD-214 or another form of official documentation showing that your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.

* For all preference claims:

* DD-214 Member 4 copies are preferred and must show the dates of service, type of discharge, and any qualifying service campaign medals.

* Active Duty Service Members: If you are currently on active duty and applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement.

* For more information on veterans' preference and special hiring authorities for veterans click here

* CTAP/CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.). Visit our agency's ICTAP and CTAP eligibility information sites for more information and required application documentation.

Help

How to Apply

Please read the entire announcement and all instructions before you begin your application. To apply for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the Required Documents section. You must submit a complete Application Package by 11:59 PM (ET) on the closing date to be considered. The application process is as follows:

STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.

STEP 3: Complete the online assessment questions.

STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.

STEP 5: Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.

To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency's Civil Service selection process site.

To verify your application is complete: Log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To see your application and job status: After you apply for the job, return to your USAJOBS account where you can check your application status by clicking the Track this application link. Your application status page is where you can view your application status and review your notifications sent by the hiring agency regarding your application. USAJOBS shows the job status on your Dashboard.

It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume, veteran's documentation, completed assessment, and SF-50's) is received and accurate. Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload by the closing date of this announcement.

NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. You must verify that uploaded documents from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Applicants may combine all like required documents (e.g. SF-50s or veteran docs) into one or more files and scan for uploading into the application. Each file must not exceed 5MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.

If you are unable to apply online or need to fax a document you do not have in electronic form, please contact Midwest Services Branch. You must submit a complete application by the close of the announcement.

Read more

Agency contact information

Midwest Services Branch

Phone 816-426-5706 Email [email protected]

Learn more about this agency

Next steps

After all application packages are received, we will review applications and evaluate applicants' qualifications. Your application will be reviewed to verify that you meet

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