Job Description

OPENING DUTIES:
* Check optical email and voicemail and return any messages.
* Print lab reports, Day End Job Status.
OPTICAL SELECTION, SALES AND ORDERING PROCEDURES:
* Greet patients when they walk into the department, checking in with them regularly to see if they need assistance.
* Answer incoming optical calls; if with a patient still answer call to respond to callers quick question, or ask them to hold while you finish with another patient, or ask colleague to take call if they are available, and/or take a message and let caller know you are finishing with another patient and you will call them back when you are able, calling the patient back before the end of your shift, break, or lunch.
* Perform frame styling and suggest any beneficial features to patients.
* Take accurate measurements based on the patient's needs and requirements.
* Assist doctor in determining appropriate lens and prism powers, tints, etc.
* Review terms and conditions of sale with patients.
* Medicare patient orders: Review and complete all mandatory Medicare forms and policies with patients using Medicare benefits.
* Obtain signatures on superbill from all patients that they understand Terms and Conditions of Sale.
* Phone orders: If patient places order by phone, write "Phone Order" where signature is required on superbill and mail patient their receipt along with their copy of superbill with terms on back.
* Collect full payment on all optical department orders at time of sale unless you obtain a Practice Administrator, Medical Director, or other management signature indicating management has preapproved deposit of 50% and balance due at pick up. Signature must be obtained by management.
* Prepare jobs for courier, include tracking slip on boxes. Making a copy of the slip and writing the date the box will go out, along with the name of the patient whose order is in the box.
* Route daily billing paperwork to the billing department for processing daily, this would include the superbill along with the receipt from Nextech.

INSPECTION:
* Verify all incoming orders with automated lensometer, assuring order is exactly as ordered; verifying frame model, color, size and any lens options, and cleaning markings off. Upon inspection, initial and date orders verifying they are correct.
* Notify patient when their order is ready. (Make sure patient is aware of office hours).
* Document the notification on paperwork; include date called and employee initials.
DISPENSING:
* Dispense glasses and contact lenses.
* Obtain signatures from patients upon dispensing their order, verifying pick up.
* Adjust frames to fit comfortably on patient, make repairs when needed.
* Train contact lens patients at workstation and instruct them in proper contact lens care, including proper lens solutions, care and cleaning of lenses, risk of infection and the need for routine follow-up exams.
* Provide patients with contact lens instruction form.
* Schedule contact lens brief check appointment.
INSURANCE:
* Research what insurance/s patient has and obtain benefits.
* Be familiar with the various insurances we take and protocol of each one.
* Be familiar with how to obtain insurance by phone and online.
* Inform the billing department of any insurance changes.
INVENTORY/STOCK:
* Assist optical colleague in ordering optical frame and lens inventory upon receiving approval from Practice Administrator for larger orders.
* Assist with the overseeing of inventory.
* Track status of all orders.
* Assist in pricing and labeling all stock/inventory ordered by optical department (Current frame markup is 3x on frames $50 or less and 2.5x on frames $51 and up).
* Assist in organizing and maintaining contact lens stock.
MAINTENANCE AND MISCELLANEOUS:
* Call patients who have not picked up orders if they are over 14 days from original notified date.

Desired Skills and Experience

OPENING DUTIES:
* Check optical email and voicemail and return any messages.
* Print lab reports, Day End Job Status.
OPTICAL SELECTION, SALES AND ORDERING PROCEDURES:
* Greet patients when they walk into the department, checking in with them regularly to see if they need assistance.
* Answer incoming optical calls; if with a patient still answer call to respond to callers quick question, or ask them to hold while you finish with another patient, or ask colleague to take call if they are available, and/or take a message and let caller know you are finishing with another patient and you will call them back when you are able, calling the patient back before the end of your shift, break, or lunch.
* Perform frame styling and suggest any beneficial features to patients.
* Take accurate measurements based on the patient's needs and requirements.
* Assist doctor in determining appropriate lens and prism powers, tints, etc.
* Review terms and conditions of sale with patients.
* Medicare patient orders: Review and complete all mandatory Medicare forms and policies with patients using Medicare benefits.
* Obtain signatures on superbill from all patients that they understand Terms and Conditions of Sale.
* Phone orders: If patient places order by phone, write "Phone Order" where signature is required on superbill and mail patient their receipt along with their copy of superbill with terms on back.
* Collect full payment on all optical department orders at time of sale unless you obtain a Practice Administrator, Medical Director, or other management signature indicating management has preapproved deposit of 50% and balance due at pick up. Signature must be obtained by management.
* Prepare jobs for courier, include tracking slip on boxes. Making a copy of the slip and writing the date the box will go out, along with the name of the patient whose order is in the box.
* Route daily billing paperwork to the billing department for processing daily, this would include the superbill along with the receipt from Nextech.

INSPECTION:
* Verify all incoming orders with automated lensometer, assuring order is exactly as ordered; verifying frame model, color, size and any lens options, and cleaning markings off. Upon inspection, initial and date orders verifying they are correct.
* Notify patient when their order is ready. (Make sure patient is aware of office hours).
* Document the notification on paperwork; include date called and employee initials.
DISPENSING:
* Dispense glasses and contact lenses.
* Obtain signatures from patients upon dispensing their order, verifying pick up.
* Adjust frames to fit comfortably on patient, make repairs when needed.
* Train contact lens patients at workstation and instruct them in proper contact lens care, including proper lens solutions, care and cleaning of lenses, risk of infection and the need for routine follow-up exams.
* Provide patients with contact lens instruction form.
* Schedule contact lens brief check appointment.
INSURANCE:
* Research what insurance/s patient has and obtain benefits.
* Be familiar with the various insurances we take and protocol of each one.
* Be familiar with how to obtain insurance by phone and online.
* Inform the billing department of any insurance changes.
INVENTORY/STOCK:
* Assist optical colleague in ordering optical frame and lens inventory upon receiving approval from Practice Administrator for larger orders.
* Assist with the overseeing of inventory.
* Track status of all orders.
* Assist in pricing and labeling all stock/inventory ordered by optical department (Current frame markup is 3x on frames $50 or less and 2.5x on frames $51 and up).
* Assist in organizing and maintaining contact lens stock.
MAINTENANCE AND MISCELLANEOUS:
* Call patients who have not picked up orders if they are over 14 days from original notified date.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area, Shift work,

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