Terms of Employment:
• W2 Contract, 13 Weeks (Possible Permanent Conversion)
• This position is 100% onsite in Towson, MD (21204)
Overview & Responsibilities:
Under the direct supervision of the Office Manager, the Administrative Assistant plays a critical role in ensuring the smooth operation of a busy, high-volume cardiology office with 6–8 Providers. This is a back-office role within a call center environment, where the primary responsibility is managing procedure scheduling and administrative support. Key responsibilities include:
• Handling inbound and outbound calls related to patient service needs.
• Scheduling procedures and consultations, including follow-ups with patients.
• Assisting patients in navigating the appropriate service lines based on their needs.
• Providing patients with procedure preparation instructions and addressing related inquiries.
• Coordinating with nurses and Providers to ensure smooth scheduling and communication.
• Updating patient records and managing appointment rescheduling as necessary.
This role requires the ability to remain composed under pressure during high-volume periods while maintaining excellent communication and organizational skills.
Required Skills & Experience:
• 2+ years of procedure scheduling experience in a medical office environment – clearly evidenced on a resume.
• Prior experience working within Epic software.
• Strong communication and multitasking abilities to manage patient interactions efficiently.
• Familiarity with medical terminology and procedure scheduling best practices.
Preferred Skills & Experience:
• Previous experience working in a call center environment within a healthcare setting.
• Ability to coordinate between multiple providers and service lines effectively.
• Strong attention to detail and organizational skills for record-keeping and scheduling adjustments.
• Experience supporting a cardiology team.
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