About the Role
● Provide comprehensive IT support, resolving Tier 1, and 2 issues and following through on issue resolution to completion.
● Respond to help desk inquiries promptly and take corrective actions to solve problems with minimum impact to the customer
● Address the IT portion of employee onboarding and offboarding transitions.
● Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues both in person or remotely.
● Provide IT or application training to employees.
● Document support tasks and create processes when needed
● Support and maintain video conferencing room, badge system, and security system.
● Perform routine maintenance and reviews on IT equipment and services.
● Work on IT projects as assigned
About You
● Ability to read and understand Chinese
● 2 years of experience as an IT Help Desk/Support Technician
● Thorough understanding of Networking concepts such as Network protocols, TCP/ IP, DHCP, and DNS.
● Experience with basic networking troubleshooting
● Experience setting up systems from scratch
● Experience working with different OS (Windows, MacOS, and Linux)
● Hands-on experience working with a ticketing system.
● Possess good verbal and written communication skills
● Possess the ability to multitask
● Basic experience managing Google Workspace, Microsoft Active Directory, Zoom, etc.
● Ability to lift 50 lbs.
Benefits:
If you have interests, please send your resume to [email protected]
Please contact ****@*****.*** for job details!
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