Job Description

A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or restaurants in the local area, and arranging transportation. Hotel concierges often work shifts and may be required to work evenings or weekends to accommodate this. This job is well suited to people who have an enthusiastic and confident personality, who enjoy working with the public and providing great customer service, and who have great attention to detail. Job Duties

• Greeting Customers The hotel concierge is the first point of contact for customers and guests entering the hotel. They are the face of the hotel’s brand, so professionalism and a friendly and approachable disposition are important to making guests feel welcome.
• Assist Guests with Queries Guests may have an issue with their room, trouble working equipment in the hotel, or have a question regarding services; the hotel concierge deals with these inquiries to resolve issues quickly and efficiently.
• Book Reservations The hotel concierge answers phones and responds to emails to make bookings and reservations for guests, making a note of any special requirements or requests for a particular room type or view.
• Make Recommendations Extensive knowledge of the surrounding local area is vital for hotel concierges, as they often provide informed recommendations to guests about dining options and nearby attractions.
• Arrange Events, Transport, and Excursions The hotel concierge works with external companies to arrange excursions to surrounding attractions, book taxis and other transport, and arrange events on behalf of guests.

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