Job Description

Job Title: Home-Based Cruise Reservationist

Position Overview: Ecoway Voyagers, a trailblazing travel agency specializing in sustainable tourism, is seeking a Home-Based Cruise Reservationist to join our innovative team. As an Online Cruise Reservationist, you will be pivotal in assisting our clients with booking cruise experiences that align with our commitment to eco-conscious travel. This position offers full remote flexibility, allowing you to work from anywhere while providing exceptional service to our clientele.

Responsibilities:

1. Cruise Booking Management:

• Handle online cruise reservations promptly and accurately using reservation systems.
• Coordinate with cruise lines to confirm bookings and ensure accuracy of travel details.
• Assist clients in selecting cruise options based on preferences and sustainability standards.

1. Customer Service:

• Provide superior customer service through various channels including phone, email, and chat.
• Address client inquiries regarding cruise itineraries, onboard amenities, and booking procedures.
• Resolve issues or concerns related to cruise reservations in a professional and timely manner.

1. Sustainability Advocacy:

• Promote eco-friendly cruise options and sustainable practices to clients.
• Educate clients on responsible cruise tourism and encourage environmentally conscious choices.

1. Collaboration:

• Collaborate with team members to ensure seamless travel arrangements and client satisfaction.
• Work closely with travel advisors to provide comprehensive support throughout the booking process.

Benefits:

• Remote Work: Enjoy the flexibility of working remotely from any location.
• Professional Growth: Opportunity to develop expertise in cruise reservations and sustainable tourism.
• Impact: Contribute to promoting eco-friendly cruise options and responsible travel practices.
• Supportive Environment: Join a passionate team dedicated to sustainable tourism and client satisfaction.

Qualifications:

• Proven experience as a cruise reservationist, travel agent, or in a similar customer service role.
• Excellent communication skills, both verbal and written.
• Proficiency in online reservation systems and general computer literacy.
• Strong attention to detail and organizational skills.
• Passion for travel, sustainability, and providing exceptional customer service.

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