Help Desk Specialist Job at Insight Global, Miramar, FL

c1lWVVVRK0s1aHBHcVR1Y0xOTDdIWlc4K3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Springborn Staffing

Medical Administrative Assistant Job at Springborn Staffing

 ...Join a large and continuously growing Health Care Organization in a temp-to-hire role as a Medical Administrative Assistant or as a Patient Service Representative! A successful candidate in this role will have a strong potential join the company as a full time employee... 

Headway

LCSW (Virtual) Job at Headway

 ...summary: The role of a Licensed Clinical Social Worker (LCSW) is a remote position focused on...  ...referrals while maintaining flexible working hours. This position requires a Master's...  ...remotely via telehealth while working from home. We accept the following licenses on a... 

Elite Recruiters, LLC

"Regional Nurse Consultant" Job at Elite Recruiters, LLC

 ...East Coast of FL or near Tampa, FL Role Description This is a full-time, permanent, direct-hire opportunity for a Regional Nurse Consultant (RNC). The RNC will be responsible for all clinical oversight of a Long Term Care company with Skilled Nursing Facility/... 

AROW Global Corp

Human Resource Administrator Job at AROW Global Corp

 ...Job Description Job Description Join Our Team as a Human Resources Administrator! Are you a passionate and driven individual looking to kickstart your career in Human Resources? Do you thrive in dynamic environments and aspire to grow and succeed in the HR field?... 

Accurate Personnel Services

Warehouse Clerk - (FK) Job at Accurate Personnel Services

 ...Phone: (***) ***-**** Job Description HIRING IMMEDIATELY: WAREHOUSE CLERK IN FRANKLIN, KY Accurate Personnel is hiring...  ...management levels, and contribute to the overall success of the distribution center. Pay, Schedule, and Location ~$15 to $18/hour, paid weekly...