Job Description

Furniture Delivery and Installation Technician at Staples, Inc. summary:

As a Furniture Delivery and Installation Technician, you will deliver exceptional service by efficiently installing and delivering furniture according to customer specifications. This role requires strong problem-solving skills and effective communication with customers to ensure satisfaction while adhering to safety regulations. You will also maintain accurate records and assist in training junior staff as needed.

Schedule: Monday - Friday / 7:00am - 4:30pm

 

As a Furniture Installer Delivery specialist, you will be responsible for delivering exceptional service by efficiently and effectively installing and delivering furniture to customers. Working independently within established policies and procedures, you will handle a diverse range of assignments with moderate to large scope and complexity. This role requires troubleshooting skills, training capabilities, and the ability to assist junior staff when needed. Your primary focus will be on ensuring the timely and accurate delivery and installation of furniture while providing outstanding customer service.

 

Duties & Responsibilities 

• Deliver and install furniture according to customer specifications and company standards.
• Safely load and unload furniture from delivery trucks using appropriate equipment and techniques.
• Communicate effectively with customers to confirm delivery schedules, address any concerns, and ensure satisfaction with the service provided. 
• Maintain accurate records of deliveries, installations, and customer interactions.
• Troubleshoot and resolve issues related to delivery, installation, or customer satisfaction. Provide training and assistance to junior staff as needed.
• Adhere to all safety regulations and company policies while performing job duties.
• Collaborate with internal teams to optimize delivery and installation processes and improve overall customer satisfaction
• Perform other related duties as assigned. 

 

What You Bring to the Table

• Excellent communication and interpersonal skills
• Strong problem-solving abilities.
• Ability to work independently and as part of a team
• Attention to detail and accuracy.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Flexibility to adapt to changing priorities and work environments.

 

Basic Qualifications

• Valid driver's license with a clean driving record.
• Ability to lift and maneuver heavy furniture items.
• Proficiency in using hand and power tools.
• Familiarity with safety procedures and protocols related to furniture installation and delivery.

 

Preferred Qualifications 

• Previous experience in a similar role within the furniture industry.
• Certification or training in furniture installation techniques.
• Knowledge of local traffic laws and regulations. 
• Experience using delivery tracking software or systems.

 

Minimum Years of Experience 

• 2+ years of related experience in furniture delivery and installation is preferred but not necessary.

 

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At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Keywords:

furniture delivery, furniture installation, customer service, record keeping, safety regulations, troubleshooting, delivery tracking software, problem-solving skills, junior staff training

Job Tags

Internship, Local area, Monday to Friday,

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