Job Description

Job Description

Job Description

Job Title: Delinquency Control Counselor
Job Description

We are looking for a Delinquency Control Counselor to manage and collect on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency. This role involves providing financial counseling to members and mitigating potential losses, in compliance with all government and internal regulations.

Responsibilities

• Manage and collect on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency.
• Provide financial counseling to members.
• Mitigate potential losses by adhering to all government and internal regulations.
• Handle high call volumes, making 80-120+ outbound calls per day.
• Navigate multiple systems efficiently to manage accounts.
• Use critical thinking and problem-solving skills to address member needs and overcome objections.
• Provide empathetic communication and exceptional customer service.

Essential Skills

• Experience in collections, sales, retail, administrative tasks, and customer service.
• Competence in using Excel, Office Word, and Outlook.
• Ability to navigate multiple systems.
• Strong communication and critical thinking skills.
• Ability to provide empathy and problem-solving for members.
• Experience in a call center or early-stage collections environment.

Additional Skills & Qualifications

• Bachelor's or Associate's degree with experience in retail or sales preferred.
• High school diploma with collections or call center experience.
• Experience in high-end retail or fast food (e.g., Chick-fil-A, Starbucks, Target, Best Buy).
• Ability to think outside the box and be resourceful.

Why Work Here?

Join a top Fortune 100 company known for its great benefits and job security. Our Client has never had a layoff in its history, offering stability and reassurance in the job market.

Work Environment

Training: First 4 weeks hybrid (7am-3:30pm CST/ 8am-4:30pm EST), with the first 3 days on site and then hybrid 1 day a week. Nesting: 4 weeks of on-site technical training, followed by up to 4 weeks of nesting led by the leadership team. After training: Monday-Saturday availability, shifts between 7am-8pm CST, 8am-9pm EST. One day off during the week when working a Saturday. Hybrid schedule: 1 day per week (4 days per month on-site required). Equipment provided for work-from-home during the hybrid schedule (2 monitors, keyboard, mouse, headset). Open cubical environment with high call volume and a team-oriented atmosphere.

Job Type & Location

This is a Contract to Hire position based out of Winchester, Virginia.

Pay and Benefits

The pay range for this position is $18.95 - $18.95/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position is anticipated to close on Apr 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Contract work, Temporary work, Shift work, Saturday, 1 day per week,

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