Job Description

Job Description

Job Description

Purpose of Position

The Client Service Manager (CSM) will be responsible for the Defined Contribution Plans in an assigned caseload of Combo Plan client accounts. The CSM will partner with an Actuarial Consultant on the relationship. The Actuarial Consultant will be responsible for all items pertaining to the Defined Benefit Plan and combined plan testing. The CSM will be responsible for all other items related to the Defined Contribution Plan.

The CSM will be knowledgeable of recordkeeper processes and procedures, Defined Contribution annual administration, plan termination items, Defined Contribution corrections, and balance forward valuations. The CSM and Actuarial Consultant will work together to appropriately coordinate client and financial advisor communications and deliverables.

Responsibilities

• Management of Defined Contribution Plan component of Combo Plan relationships and coordination with Actuarial Consultants to ensure seamless communication and deliverables to clients and advisors
• Recordkeeper navigation and reporting downloads as well as assisting clients in conversing with recordkeepers and navigating their process to achieve desired outcome
• Defined Contribution corrections including 402(g) limit violations, 415 limit violations, late 401(k) deferrals, late employer contributions, failed ADP/ACP test, ineligible contributions, safe harbor true-up contributions, source deposit errors, earnings calculations, and VFCP filings
• Preparation of balance forward valuations and associated distribution processing and questions
• Client onboarding including but not limited to general client education regarding plan administration, recordkeeper implementation, and collecting takeover plan materials
• Production and review of Form 5500 series and annual notices
• Manage retirement plan terminations
• Process documentation

Competencies Required

• Retirement administration experience in a professional environment
• Strong knowledge of recordkeepers systems and procedures
• Must be detailed with exceptional organizational skills
• Ability to work independently possessing a sense of ownership and accountability over tasks
• Stellar interpersonal skills and ability to coordinate with teammates in a fast-paced environment
• Time management focused adhering to deadlines and timelines
• Experience with FT William software preferred
• Competency with Microsoft Excel
• Knowledge of Pension Pro workflow management system preferred
• A demonstrated track-record of consistently meeting and/or exceeding performance expectations
• Ability to accurately interpret and apply plan document provisions

Education and Qualifications

• College degree in related field
• 3-5 years of Defined Contribution experience
• Broad knowledge of the retirement plan industry, willingness to obtain on or more ASPPA designation within an agreed to timeframe

Benefits and Compensation

• Competitive compensation package
• Telecommuting
• Emphasis on internal promotions
• Regular performance reviews
• Learning and development opportunities with paid study hours and bonus schedule
• Maxus pays for ASPPA dues upon the applicable cycle ending
• Health insurance subsidy possible
• 401(k) plan after 90 days of employment, with a Discretionary Match

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